'Dear Sir, I would like to place on your BSI record, my thanks to all your staff connected with the repair of my car following a forced entry by vandals. It is very encouraging to find a garage which complies to ISO 9001 from repair to customer care.'
Mrs L Leese
'Thank you all so much for the efficient way you organised and dealt with the repairs to my car. In over 40 years of driving, you have given the most courteous, friendly and businesslike service I have ever encountered. No wonder you were so busy!'
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