FAQsSome FAQs About Our Motor Garage
Q1. – Brocksford Motors Ltd is not approved by my insurance company. Can I still use you and will you supply me with a courtesy car?
A1. – Brocksford Motors Ltd is approved for most leading insurance companies, and even if we are not, we can still repair your car and help you with your claim. A courtesy car is available in most cases (subject to conditions). Call now for more advice on the phone number above.
Q2. – What guarantee will I have?
A2. The Brocksford Motors Ltd guarantee runs throughout any unexpired period due under the manufacturers guarantee or for 3 years, whichever is longer. Full details can be obtained from our reception, so call us on the number above.
Q3. – How much will my repairs cost?
A3. – We would need to see the vehicle first so that we can do a fully estimated cost. Call now on the number above to book your appointment with our estimators.
Q4. – I need some extra work done besides the insurance claim. Can you do this at the same time?
A4. – Of course. Just ask the estimator and he will be happy to help you.
Q5. – What else do you do besides body repair?
A5. – We offer a wide range of services, including wheel alignments, full valets and even body kits! Call us now on the number above to see how we can help you.
Q6. – Do you offer a collection and delivery service?
A6. – We can collect and deliver your vehicle either to your home or place of work, and we will always try to accommodate your needs.
Q7. – Are your staff fully trained and which cars can you work on?
A7. – Brocksford Motors Ltd works with local training providers and Thatcham (The Motor Insurance Repair Research Centre) to ensure our staff are up to date with the latest skills & standards. This is essential to ensure that we provide you with a safe and proper repair, and is also a requirement of our BSI PAS:125 accreditation.
Q8. – Do you do SMART repairs?
A8. – We have got the facility to carry out SMART repairs such as alloy refurbs, dash repairs, seat repairs etc. Full details are available in our reception.
Q9. – What are your working hours?
A9. – 8.30AM-5PM Mon – Fri and 7.30AM-11.30AM Sat.
Q10. – How can I pay?
A10. – Brocksford Motors Ltd accepts cash or most major debit/credit cards. Unfortunately, we do not accept personal cheques.
Q11. – Will you use genuine parts to repair my vehicle?
A11. – In most cases, we will use genuine parts to repair your vehicle. However, some insurance companies do stipulate the use of non-genuine parts in some cases. This decision lies with your insurer and not Brocksford Motors Ltd, so you need to check your policy documents.
Q12. – How do I know you are a reputable company and why should I use you?
A12. – Brocksford Motors Ltd has been in business for over 50 years and we have built our business on providing a high quality and professional service. You do not see or hear us advertise because we believe our quality of work speaks for itself. We started out as a family run business and continue to be a family run business with the core family values of trust and honesty at the heart of everything we do.
Please get in touch to find out more.